How-to-clear-your-browser-cache-header-image
 

Wiping the Slate Clean - Clearing Your Cache

 
How often do you clear your cache? Cache is used by your internet browser to decrease load times by storing the page and its files temporarily.  This means that when you visit the same page for a second time, the browser speeds up display time by loading the page using your locally stored cache, rather than downloading everything again.

While this is a helpful process for faster page loading times, in some instances it may actually be remembering a previous error that has occurred which has since been resovled.  Your cache may be showing you the previously saved version of the web page, as saved within your computer.

The first step is to perform a 'forced refresh', with the following key combinations:

Windows:    ctrl + F5

Mac/Apple:  Apple + R  or  command + R

You've performed the forced refresh, and you still can't see the changes or are still receiving the same error, the next step is to clear your cache manually.  Each browser has different steps to clearing the cache, with Chrome, Firefox, Internet Explorer and Safari outlined below.

Chrome

  1. From within your browser, click the menu button Chrome Setting and select Settings
  2. Click Show Advanced Settings at the bottom of the settings section
  3. Under the Privacy section, click Clear Browsing Data
  4. Ensure that the cache will be cleared from the beginning of time
  5. Click Clear browsing data

Firefox

  1. From within your browser, click the menu button  and select History
  2. Click Clear Recent History
  3. From the drop-down menu, select Everything as the time range to clear
  4. Click the Details arrow, to select what history elements to clear
  5. Click Clear Now

Internet Explorer

  1. From within your browser, click the tools menu  and select Internet Options
  2. Within the General tab, under Browsing History click Delete
  3. Un-check the Preserve favourites website data box
  4. Ensure that Temporary Internet files, Cookies and History boxes are all checked
  5. Click Delete
  6. When finished, click OK to return to your browser
  7. Close the Internet Explorer window and reopen.

Safari (on Mac)

How to Enable the Develop Menu:

  1. Click the Safari Menu
  2. Select Preferences
  3. Click Advanced Tab
  4. Click Show Develop Menu in Menu Bar
  5. Open Develop Menu
  6. Click Empty Caches

Safari (on iPad)

  1. Within the Settings icon (on your homepage), select Safari from the list
  2. Select Clear History and Website Data
  3. Select Clear History and Data

resonline enable third party cookies

Enabling Third-Party Cookies on Web Browsers

Your browser must be configured to accept third-party cookies to avoid issues with accessing the ResOnline pages. Please follow the browser-specific instructions below to enable third-party cookies.

Microsoft Internet Explorer

To enable cookies in IE 7:

  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Double-click the Internet Options icon .
  3. Click the Privacy tab.
  4. Click the Advanced button.
  5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
  6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  8. In the Internet Options window, click OK to exit.

Mozilla Firefox

To enable cookies in Mozilla Firefox 3.x (PC):

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled 'Accept cookies from sites.'
  4. Select the checkbox labeled 'Accept third-party cookies.'
  5. Click OK.

To enable cookies in Mozilla Firefox 2.x (PC):

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled 'Accept cookies from sites.'
  4. Click OK.

To enable cookies in Mozilla Firefox 1.x (PC):

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Click the Cookies tab.
  4. Select the checkbox labeled 'Allow sites to set cookies.'
  5. Click OK.

To enable cookies in Mozilla Firefox (Mac):

  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Under Cookies, select the option 'Accept cookies from sites.'

Safari

To enable cookies in Safari (Mac):

  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Privacy in the top panel.
  4. Under 'Block cookies' select the option 'Never.'
  5. For increased security, once you have finished using the site, please change the Privacy setting back to Always.

To enable cookies in Safari (iPhone/iPad):

  1. Open your Settings.
  2. Scroll down and select Safari.
  3. Under Privacy & Security, select 'Block Cookies.'
  4. Select 'Always Allow.'

Google Chrome

To enable cookies in Google Chrome (PC):

  1. Select the Chrome menu icon Chrome Setting.
  2. Select Settings.
  3. Near the bottom of the page, select Show advanced settings.
  4. In the "Privacy" section, select Content settings.
  5. Select Allow local data to be set (recommended).
  6. Select Done.

 

To enable cookies in Google Chrome (Mac):

  1. Open Chrome preferences click on Settings, then Show Advanced Settings.
  2. Under Privacy, click on Content Settings.
  3. Make sure "Block third-party cookies and site data" is not checked
  4. If your browser is not listed above, please refer to your browser's help pages.

To enable cookies in Google Chrome (Android):

  1. On your Android device, open the Chrome app Chrome.
  2. At the top right, tap More More and then Settings.
  3. Tap Site settings and then Cookies.
  4. Next to "Cookies," switch the setting on.
  5. To allow third-party cookies, check the box next to "Allow third-party cookies."

 

You may need to restart your browser to proceed.