Introduction

Firstly, thank you for your interest in connecting your PMS to ResOnline. This document is aimed at introducing you to the types of connections which are available with ResOnline. Please read on to determine what method best suits your needs, if you have any further questions about this, you can send them onto sales@resonline.com, or alternatively reply to the person who has given this Introductory document to you.

Connection

Some PMS providers simply want to refer their customers to us, and have us send bookings back to the PMS that have been made by the Various Online Travel Agents(OTA).

With this system, it is also possible for the PMS to send update rates and availability to ResOnline, which is then in turn sent onto the OTAs. If this is done, then this means that the PMS has the live rates and availability, and it is the PMS’s responsibility to ensure that the Rates and Inventory are accurate and up to date inside ResOnline.

This model means that ResOnline will charge the properties directly for ResOnline’s fees.

ResOnline will support the clients as if they were ResOnline’s own clients.

Development for this connection is performed at the PMS, ResOnline doesn’t need to be involved once the Channel Manager authentication credentials have been supplied.

For Certification:

Map your Property Management System (PMS) test property to ResOnlline test property

1. Select your Property Management System (PMS) in the ResOnline property details. If your PMS is not available in the drop-down menu, please contact your ResOnline account manager and cc in ResOnline support.
2. Using your PMS test property change availability and any additional inventory like rates, min nights and stop sell in your PMS and see if these changes are reflected in ResOnline calendar.
3. Modify the date and or cancel a booking on your PMS test property and see if these changes are reflected in ResOnline calendar.
4. Make a booking in the ResOnline test properties Booking engine. and send it through to your PMS. Please check all the booking details and emails are correct and availability has been reduced in your PMS system for the booking in question.
5. For Booking cancellations from ResOnline (if your PMS is supporting this feature), cancel the test booking using the drop-down in ResOnline reports then see if the cancellation is reflected on your PMS.
6. For Booking modifications from ResOnline, this would need to be sent to the property to manually handle or would be a cancellation of the original booking and rebook.

Please reach out to ResOnline account manager and cc in ResOnline support to run certification testing with a member of our team prior to going live or if you have any further questions.

Data Flow

Below are some diagrams which describe how the data can flow between our systems.

• Rate, Availability, Stop Sell, Minimum Nights and Inclusion changes in PMS are sent to ResOnline by PMS software.
• ResOnline sends these to the OTAs.
• Bookings are received from the OTAs into ResOnline.
• Bookings are polled every 5 minutes from ResOnline by a Service written by the PMS.

This connection requires that the Hotel uses the PMS only to change prices and availability. If they make any changes inside ResOnline then the data will become out of sync and errors can occur. Hotels are expected to maintain both systems to keep them accurate or at least only use the PMS to change prices.

Features the same as the One Way Connection

• Rate, Availability, StopSell, Inclusion changes in PMS are sent to ResOnline by PMS software.
• ResOnline sends these to the OTAs.
• Bookings are received from the OTAs into ResOnline.
• Bookings are polled every 5 minutes from ResOnline by a Service written by the PMS.

Also this extra feature

• ResOnline Rate, Availability, StopSell, Inclusion changes made inside the ResOnline Extranet are sent to the PMS system via a “Plugin” written by ResOnline

This means it doesn’t matter where the Hotel changes their prices, both systems are kept synchronized with the Inventory and Prices.

Resonline API

The ResOnline API has been written specifically to allow external parties access to the data inside ResOnline. Please find below the Online Documentation for the API.

Testing API and Extranet

http://api-pvt.resonline.com.au/direct/2.0/documentation/
Documentation Username: Direct
Documentation Password: API@@

The above documentation will give you the Testing API WSDL locations

The Endpoints you will mostly be interested in implementing are

• InventoryService
  For updating rates/availability and also polling for Bookings from ResOnline
• NotificationService
  For sending bookings from your PMS to ResOnline

ResOnline Extranet
http://cm-pvt.resonline.com.au

Test Hotel
We recommend that you create your own Test hotel by signing up at the PVT ResOnline Extranet. You can create the hotel how you wish.

Live API and Extranet

http://api.resonline.com.au/direct/2.0/documentation/
Documentation Username: Direct
Documentation Password: API@@
The above documentation will give you the Live API WSDL locations

ResOnline Extranet
http://cm.resonline.com.au

Quick Samples for API

Example of Authentication.
You must authenticate every message with this. Resonline will supply you with your ChannelManagerUsername and ChannelManagerPassword separately.